Focusing on helping buyers find their perfect home, Susan has been serving as a top producing Orlando Real Estate Agent for over 12 years. A member of the Top 100 Mid-Florida Agents, the Elite Real Estate Professionals of Central Florida, and most recently received the 2015 Five Star Professional Award for outstanding dedication and exceptionalism in client representation. As an additional honor, Susan has served as a member of the Agent Leadership Council for Keller Williams. Susan understands deeply the importance of listening and understanding the buyers’ needs and responding to them promptly, professionally and with integrity. Susan believes this relationship is built on trust, value and service which is provided before, during, and after the transaction. Susan and her husband, Steve, both grew up in the Midwest, and relocated to Orlando in 2003 so they could enjoy making memories with their children and grandchildren.
Hear what Susan’s clients have to say about working with her…
Susan Ballou was an amazing realtor. She took great care of us as we bought a new home, even though we had to wait 6 months between putting down a contract and closing. Through all the thick and thin of it, Susan tirelessly walked us through the process, helping us to navigate thru tricky negotiations and a down-to-the-wire closing. We are very fortunate to have found her and she helped us find a beautiful home for our family. Lauren Miller, who also worked with Susan, was a great help with organizing everything and doing a lot of behind the scenes work. Kudos to Susan and Lauren for helping us out so much.
Jenny put me in contact with Susan at the Wemert Group. Susan helped my husband and I find a house this past December in Winter Park. She showed us a bunch of properties and didn't rush us into making a decision but sincerely cared about us making the right one and helped us tremendously. Susan is so sweet and kind and went above and beyond with the process, my husband and I are so thankful we had her!
Flat out the best realtor I have worked with! I worked with agent Susan and her associate Lacy. They were very professional and responded immediately to my emails and calls. They made prompt arrangements for me to view houses and accommodated my busy schedule. Susan was very patient as we changed our minds on more than one occasion on which house to purchase. Susan also has great knowledge of the real estate contract. She did amazing work in reviewing our inspection and pointed out wiring issues which saved us thousands of dollars. Susan even provided me with a blow up mattress and basic necessities to hold me over until my furniture arrived from Ohio. I have never written a review before, but the service that the Wemert Group provided was so outstanding that I feel I need to share my experience!
If you're looking for the most professional streamlined process whether you're buying or selling, I would highly recommend The Wemert Group! From start to finish, I was very impressed by the professionalism and the process that this team has developed. Once I had submitted my offer with Susan Ballou, I was immediately contacted by Lauren (team Director) on what to expect and whom to contact with any questions. Through the process, I was made aware of the status of services ordered, title company expectations, and constant communication. Thank you Wemert Group for the best real estate transaction!
We have bought and sold a new home on an average of every 2 years, and as a result, have experienced MANY realtors. Susan delivered the kind of service and expertise that cannot be found anywhere else. She protects her clients as if they were family. Both the homes we bought and sold this last time were in the half million dollar range, so we wanted someone we could trust. Jenny Wemert's group is that trusted source. We have even recommended them to our own family. Thanks so much for making our dream home happen as quickly and as easily as possible! (We also sold our home in a record two weeks!)
Susan from the Wemert Group worked with me. She was very knowledgable about the many areas around Orlando. She was quick to respond and answer my questions or requests. She is kind, genuine, honest, and respectful of everyone in the business. She was not pushy about any homes, but truly tried to find what would fit my requests and family best.
We met Susan Ballou when we were looking for a realtor in the Florida area. We not only found an excellent realtor, but a friend. At the time, I had recently retired and was looking to relocate to the Orlando, Florida area to be close to our grandkids. The selection process took over two years, Susan worked with us throughout that time period. Not being from Florida, we had numerous questions and concerns about the area and life in Florida. Susan was very patient and addressed all of our issue in a friendly and professional manner.Once we decided to go with new construction, Susan provided valuable insight to help us evaluate the local builders. We thought Susan’s involvement would diminish after the start of construction. It did not! She was on the construction site taking photos and videos to provide us with updates on the progress of the construction. Unfortunately, we encountered construction problems and delays. Susan was with us at every step to ensure that the problems were resolved. We could not ask for a better realtor or friend.We highly recommend Susan Ballou and the Wemert Group to be your realtor!
We were helped with negotiations when buying home, informed along the way of progress and what to expect. Susan, our agent was great, and goes out of her way to help!
We were lucky enough to work with Susan Ballou of Wemert Group Realty when we bought our home in Orlando. We were moving from New Mexico and we presented her with many challenges in the process. Susan was calming and yet aggressive when she needed to be, she was willing to work at all hours, reserve entire weekends to show us homes when we would be in town, and even helped us get started on home improvement projects once we were in! She seriously did it all and we are very thankful for her. You can't go wrong with Susan, I assure you!
The Wemert Group are sincerely committed to providing top service that feels more like family than business. Susan found us the perfect house, and walked us through the home buying process from start to finish. She is incredibly knowledgable and a trusted professional.